Frequently asked questions
What are your shipping costs
We keep things simply by having one flat rate shipping fee of $6 for order under $75. Shipping is free with orders over $75.
Are Natures Touch products safe for pregnant mother?
Yes! All of our products have been formulated with pregnancy-safe oils, so they can be used at any stage, with the exception of our Birth Support oil, Birth Support pulse point, and Energise Pulse point, which should only be used after 39 weeks or once in labor.
Can I use Natures Touch baby products on my new born?
Yes - All baby products have been formulated with oils that are gentle on a newborn's skin. If using baby massage oil avoid eye area.
When can I start using the Birth support Massage oil
We recommend the use of Birth Support Massage Oil from your due date or once labour has established
How do I store Natured Touch Products?
All of our products are best stored in a cool dark place such as a cupboard or draw and we recommend that you avoid direct sunlight to help extend the life of the products.
Do I need to wash off the Nipple Balm before nursing?
Not at all! Our nipple balm is made from 100% natural, edible, plant based ingredients. Free from lanolin and nut oils. Vegan Friendly
Are your products really 100% natural?
Yes - We pride ourselves on being open and transparent. Inspired by nature. We list all of our ingredients so you know exactly whah each product contains. No harsh chemical, No artificial fragrances, colours or preservatives, No animal testing.
Does the nipple balm contain Lanolin?
No - Although lanolin based creams can be effective we choose not to include it in our nipple balm as there have been some concerns about exposure to traces of pesticides and wool allergies.
Can I use the Botty Balm with Cloth nappies?
Totally. Botty balm can be used with both cloth and disposable nappies.
Is my balm suppose to contain specks?
Sometimes in colder weather balms may have specks and appear firmer. This is due to the wax or butter ingredient that solidifies in cooler temperatures. As soon as it is in contact with warm skin specks will soften and disappear.
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Are Natures Touch products tested on animals?
Absolutely not. All products are cruelty free and have been tested on voluntary humans. Most products are suitable for vegans, with the exception of botty balm which contain bees wax.
What if I’m allergic to natural ingredients?
All ingredients are listed on our website. We advise you perform a small patch test prior to using any new product
Do you use preservatives?
No - We choose not to add water to any of our massage oils or balms so that we can stay preservative free.
How long will my product keep once open?
We use only natural ingredients with no added preservatives. If stored correctly (in a cool , dark place) Your products will keep for a minimum of 6 month once opened.